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Digipa AI · 03

Instant answers, even at 11 pm

An AI assistant on your website, WhatsApp and helpdesk that answers from your official information and hands over to a person when needed.

Book a 30-minute call What you get

The problem

Opening hours, availability, order status, return conditions: most requests repeat themselves. A well-designed assistant answers at once, at any hour, and leaves your team the cases that need a person.

It answers only from content you have approved, states that it is an AI and hands the conversation to an agent with the full context, so the customer never has to repeat anything.

Example questions

  • “Can I change the departure date of my booking?”
  • “Has my order 4821 been shipped yet?”
  • “Do you have availability on Saturday evening, for 6 people?”
  • “Which documents do I need for a refund?”

How it works

From question to answer, verifiably.

  1. Question

    The customer writes on the website or WhatsApp, at any hour.

  2. Context

    The assistant searches the approved information and, if authorised, the order data.

  3. Answer

    It replies with a link to the source, in the customer’s language.

  4. Hand-off

    If the request is complex, it hands over to an agent with the whole conversation.

  • Your data stays yoursHosting in Europe or on your own servers. No model training on your data.
  • Sources always citedEvery answer shows the document or query it comes from. If there is no source, the assistant says so.
  • A human in the loopHand-off to a person when needed, human approval for anything that commits the company.
  • Measured, not promisedA set of real questions agreed at the start and re-run after every change.

What you get

Six deliverables, no black boxes.

  1. 01

    Knowledge base

    FAQs, policies and product data prepared with an approval workflow.

  2. 02

    Channels

    Website widget and WhatsApp Business, with helpdesk or email integration on request.

  3. 03

    Hand-off to an agent

    Escalation rules and a single inbox for your team.

  4. 04

    Rules and transparency

    Answers limited to approved sources, notice to the user, GDPR-compliant logs.

  5. 05

    Dashboard

    Most frequent questions, resolution rate, content gaps.

  6. 06

    Optimisation

    Monthly review of answers and content.

Where it runs

Three hosting levels, your choice.

  1. Level A

    API under contract

    Commercial models via API, with a data processing agreement. The quickest to get started.

  2. Level B

    European cloud

    Models running on dedicated infrastructure in EU data centres. A balance of power and control.

  3. Level C

    On your servers

    Open-weight models installed on premise. No data leaves your perimeter.

How we start

From the first meeting to ongoing management.

  1. Discovery call

    30 minutes, free: use cases, available data, constraints.

  2. Pilot

    One or two real use cases, with an agreed test set and success criteria.

  3. Roll-out

    Integration with your systems, permissions, logs and user training.

  4. Management

    Monitoring, content updates and periodic re-evaluation of the models.

Who builds your AI

Engineers who run real data, in production.

We don’t show AI case studies we don’t have. We show what we run every day: DroneDB, our open-source platform for geospatial data, where we index, search and protect terabytes of files with multi-level permissions.

Discover DroneDB
1,300
active users on DroneDB
2,500
organisations
4.5 TB
of data managed
290★
on GitHub, MPL-2.0 code

Figures published on dronedb.app and GitHub, October 2026.

FAQ

Before we start

What if the assistant makes up an answer?

It is designed to answer only from approved sources: if the information is not there, it says so and offers to put the customer in touch with a person.

Do customers know they are talking to an AI?

Yes, always. It is good practice and a transparency obligation under European law.

Does it integrate with our helpdesk?

Yes, with the main helpdesks and with email. We assess the integration in the initial call.

Other Digipa AI solutions

01

Custom AI

Open-weight models on your servers or in a European cloud, with search across company documents (RAG), permissions respected and sources always cited.

02

AI training

Hands-on courses on the tools your team actually uses, tailored to each role and documented as an AI literacy measure under the AI Act (Art. 4).

04

AI for business intelligence

Natural-language questions on your management software, CRM and databases: answers with numbers, charts and the query that produced them.

Free introductory call

Let’s talk about AI for customer care.

A free 30-minute call with an engineer: use cases, available data and a concrete idea of timings and costs.

Book the call +39 02 9166 5401